Riverworks Company USA NO B.S. Rod Tip and Rod Section Replacement Program
Our Rod Tip/Section Program is simple, and unlike other companies using the term UNCONDITIONAL LIFETIME WARRANTY, or some variation of this term, I will sift through the crap and explain how our "warranty" works..
First and foremost, please remember we are very small company. We do not stock fly rod replacement sections in our shop. We also boast a customer service philosophy in which we strive to make every one of our customers happy with their purchase, and that includes service to help with the replacement of any broken rod section regardless of who's fault it is..
We run a NON PROFIT TIP and ROD SECTION REPLACEMENT PROGRAM..
If you were to ever close the tip of your beautiful Riverworks Fly Rod or Tenkara Rod in your car door, step on it, or break it in any other way, Riverworks will make sure that section is replaced, and we will NEVER turn a profit for this service-- EVER!! What we DON'T do is offer a UNCONDITIONAL LIFETIME WARRANTY on anything we sell..
I am going to use an example from a company that offers an UNCONDITIONAL LIFETIME WARRANTY..
Quote from their website--
If any section of our rod, breaks for any reason, we will replace it, no questions asked..
1. You send the broken rod (the entire rod) to us, at your expense (usually $10-15 depending where you are shipping the broken piece from) $15
2. You send us a Check or Money Order for $25
for any tip or section of the rod that is broken to be replaced
original value of the rod ($119-$300) replacement cost to you roughly 13.3%-33.6% of the original cost of the rod
RIVERWORKS COMPANY USA NON PROFIT TIP and ROD SECTION REPLACEMENT PROGRAM for 2017
1. Take a photo of the Rod Section break or hardware failure and sent it to my company email with a
short explanation of what happened. Include your original invoice number with your
communication.... Cost- $0
2. My return communication will explain the cost for the replacement of that particular piece.
Fly Rod Sections
Riverworks Stealth Fly Rods Tip-- $40 Shipped
Riverworks Stealth Fly Rods Section 2 or 3-- $55 Shipped
*Riverworks Stealth Fly Rod Butt Section Break-- $85-$165 (depending on the model)
(this cost translates to 3%-13% of the cost of the original rod)
Tenkara Rod Sections (Available Directly Through Our Company Store)
Tenkara (2 PC- Tip + Section 2)-- $15 Shipped
Tenkara (Section 1 - 5)-- $19 Shipped
*Tenkara (Butt and Handle)-- Determined on a case by case basis
(this cost translates to 3.8%-15% of the cost of the original rod)
*If there is a break in the composite handle by any fault of your own (i.e.- running over it with your vehicle, shooting it with your hunting rifle, etc., etc. etc.) the cost for replacement will be determined by the model involved. Please note we will have to replace the extremely expensive carbon fiber or composite handle and the butt section of the rod. You don't pay for the labor involved in the construction of this new piece, you pay for the materials involved. These failures are usually very evident, and the root cause for the failure is almost always very transparent.
If the failure includes any grip coming loose, or any other engineering or production defect on the part of Riverworks Company USA, the butt section, including the grip will be replaced free of charge.
If we determine that you, as our trusted customer, intended to manipulate or otherwise misrepresent an engineering or production defect on our part, we will send the section in question back to you at our expense, in the state we received it in.
RIVERWORKS COMPANY USA NO B.S. WARRANTY FOR MULTI-ROD CARRIERS and ROD TUBES
The Lifetime Warranty on our Rod Tubes and Multi-Rod Carrier Tubes covers the construction and fittings of the products themselves as stated below.
Product Replacement Explained
We take great pride in the production of our products. The epoxy used in the fitment of trim and tube end caps is a "forever" compound. In a nutshell, a chemical reaction takes place in the adhesion process that bonds both fittings under their outer surface. In almost every circumstance, the Trim fittings or the end caps on the Rod Tubes would have to be forcibly removed for a failure to occur. There are exceptions to this. If the end caps on the Multi-Rod Carriers, come loose for a reason clearly associated with a failure in the bonding process, send the entire product back to us (at your expense) and we will repair it or replace it.
What the Lifetime Warranty doesn't cover
Scratches or discolorations on the outer surface after you have received your shipped product. If a scratch, hole, or any imperfection is detected upon receiving your Rod Tube or Multi-Rod Carrier, a FREIGHT CLAIM with the shipping company will need to be filed.
If you run over your Rod Tube or Multi-Rod Carrier with your vehicle or any other mode of transportation, drop the product from any height higher than your waist, and the TUBE CYLINDER is crushed, disfigured, or otherwise compromised by any activity falling under this heading, we will not replace or repair the product. Our Rod Tubes and Multi-Rod Carriers are constructed with an incredibly strong and durable Aluminum or Composite material and provide superior protection for your rods, but if you damage the cases through any accident or incident that doesn't involve a fabrication failure on our end, we simply will not repair or replace it.
However, we can recondition the finish and attempt to repair your item in the event of an accident on your part for a nominal fee. This fee would be determined on a case by case basis by emailing me with your request. We also provide this service for our customers in a NON-PROFIT format. You would basically pay the cost of the materials involved in repair or reconditioning and the return shipping.
AGAIN, WE TAKE GREAT PRIDE IN THE QUALITY AND PERFORMANCE OF THE PRODUCTS WE SELL. BUT WE ARE A VERY SMALL COMPANY. WE MUST PROTECT OURSELVES FROM CONSUMERS WHO WOULD TAKE ADVANTAGE OF ANY OF OUR WARRANTY RESTRICTIONS. I PERSONALLY STAND BEHIND EVERYTHING I SELL HERE AND WILL DO EVERYTHING I CAN TO MAKE ABSOLUTELY CERTAIN YOU ARE PLEASED WITH YOUR PURCHASE AND THE SERVICE WE PROVIDE TO HELP GET YOU BACK ON THE WATER AS SOON AS POSSIBLE.
GENERATION 2 FLY RODS, TENKARA RODS, ROD TUBES, and MULTI ROD CARRIERS